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观察：爱心帮扶暖人心，湖屯农行温情服务获好评

2026-06-26 17:08:06来源：鲁网  


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鲁网6月26日讯近日，中国农业银行肥城湖屯支行用贴心周到的爱心服务，为一位行动不便的高龄老人顺利办理银行卡密码重置业务，用暖心举动传递金融温情，收获了老人及其家属的一致好评。

当天，一位年过八旬的老人在家人的搀扶下，缓缓来到湖屯支行营业网点。老人因年迈腿脚不便，加之不慎忘记银行卡密码，无法正常支取养老资金，神情十分焦急。网点工作人员见状，立刻主动上前，小心翼翼地搀扶老人坐下休息，第一时间递上热水安抚老人情绪。

考虑到老人年事已高、行动迟缓，为避免老人长时间等候和来回走动，工作人员立即启动特殊客户绿色通道，优先为老人办理业务。办理过程中，工作人员俯身贴近老人，放慢语速、耐心沟通，一遍遍清晰讲解密码重置的办理流程，仔细核对每一项信息，手把手协助老人完成相关操作。面对老人听力不佳、理解较慢的情况，工作人员始终面带微笑、毫无不耐，用最温和的态度全程陪伴，直至业务顺利办结。

业务办理完毕后，老人及家属对湖屯农行工作人员的贴心服务连连道谢，直言原本担心办理流程繁琐会让老人受累，没想到银行的服务如此周到暖心，处处为特殊群体着想，让他们感受到了满满的关怀与温暖。

一直以来，农业银行湖屯支行始终坚守金融为民的服务理念，格外关注老年、残疾等特殊客户群体的金融需求，持续完善网点无障碍服务设施，常态化开通爱心绿色通道，用细致、贴心、高效的服务，切实解决特殊群体办事难的问题。未来，湖屯支行将继续把暖心服务融入每一个工作细节，用心用情做好便民服务，让金融服务更有温度、更贴民心，用实际行动践行国有银行的责任与担当。（通讯员 杨金苗）

责任编辑：单虎

责任编辑：hnmd003

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